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The site tickets.jmcinc.com had the following on the web site, "Welcome to the Support Center." I noticed that the webpage said " In order to streamline support requests and better serve you, we utilize a support ticket system." They also stated " Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Helpdesk software - powered by osTicket." The meta header had osTicket as the first keyword. This keyword was followed by Customer support system and support ticket system which isn't as important as osTicket.